:root{--bg:#f4f6f9;--card:#fff;--ink:#1d2433;--muted:#5d6779;--line:#dde2ea;--brand:#0b3d6e;
--green:#1f8f4e;--amber:#c27c0e;--red:#c0392b;--grey:#9aa3b2;--blue:#1f6fd1}
*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font:14px/1.45 system-ui,-apple-system,Segoe UI,Roboto,sans-serif}
a{color:var(--blue);text-decoration:none}a:hover{text-decoration:underline}
header{background:var(--brand);color:#fff;display:flex;align-items:center;gap:20px;padding:0 20px;height:52px;position:sticky;top:0;z-index:5}
header .brand{font-weight:700;font-size:16px;white-space:nowrap}header nav{display:flex;gap:4px;flex-wrap:wrap}
header nav a{color:#cfe0f5;padding:6px 10px;border-radius:6px}header nav a.on,header nav a:hover{background:rgba(255,255,255,.14);color:#fff;text-decoration:none}
header .who{margin-left:auto;color:#cfe0f5;font-size:13px;white-space:nowrap}header .who a{color:#fff}
main{max-width:1400px;margin:0 auto;padding:18px 20px 60px}
h1{font-size:20px;margin:4px 0 14px}h2{font-size:16px;margin:0 0 10px}h3{font-size:14px;margin:12px 0 6px}
.muted{color:var(--muted)}.small{font-size:12px}
.card{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:16px;margin-bottom:16px}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:16px}.grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}
@media (max-width:900px){.grid2,.grid3{grid-template-columns:1fr}header{height:auto;flex-wrap:wrap;padding:8px 16px}main{padding:14px 16px}}
.kpis{display:flex;gap:10px;flex-wrap:wrap;margin:8px 0}
.kpi{flex:1;min-width:110px;border:1px solid var(--line);border-radius:8px;padding:10px 12px;background:#fafbfd}
.kpi .v{font-size:22px;font-weight:700}.kpi .l{font-size:12px;color:var(--muted)}
.kpi.ok .v{color:var(--green)}.kpi.bad .v{color:var(--red)}.kpi.warn .v{color:var(--amber)}
.platform h2{display:flex;align-items:center;gap:8px}.tag{font-size:11px;font-weight:600;padding:2px 8px;border-radius:20px;background:#e8eef7;color:var(--brand)}
table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:7px 8px;border-bottom:1px solid var(--line);vertical-align:top}
th{font-size:12px;color:var(--muted);font-weight:600;background:#fafbfd}
td.n,th.n{text-align:right;font-variant-numeric:tabular-nums}
.tablewrap{overflow-x:auto}
.dot{display:inline-block;width:10px;height:10px;border-radius:50%;margin-right:6px;vertical-align:middle}
.dot.green{background:var(--green)}.dot.amber{background:var(--amber)}.dot.red{background:var(--red)}.dot.grey{background:var(--grey)}
.bankgrid td.cell{min-width:150px}.cellbox{border-radius:8px;padding:8px 10px;border:1px solid var(--line)}
.cellbox.green{background:#ecf7f0;border-color:#bfe3cc}.cellbox.amber{background:#fdf5e6;border-color:#f1d6a4}
.cellbox.red{background:#fbecea;border-color:#efbcb5}.cellbox.grey{background:#f3f4f6;color:var(--muted)}
.pill{display:inline-block;font-size:12px;padding:1px 8px;border-radius:20px;border:1px solid var(--line);background:#fff;white-space:nowrap}
.pill.new{background:#fbecea;border-color:#efbcb5;color:#8e2a1f}.pill.contacted{background:#fdf5e6;border-color:#f1d6a4;color:#80520a}.pill.streak{background:#b42318;border-color:#b42318;color:#fff;font-weight:700}.filters.tabs{margin:6px 0 2px}
.pill.resolved{background:#ecf7f0;border-color:#bfe3cc;color:#17673a}.pill.not_our_side{background:#eef0f4;color:#4b5565}
.pill.maint{background:#e8eef7;border-color:#c6d6ee;color:var(--brand)}
.flash{padding:10px 14px;border-radius:8px;margin-bottom:12px}.flash.ok{background:#ecf7f0;border:1px solid #bfe3cc}.flash.error{background:#fbecea;border:1px solid #efbcb5}
form.inline{display:inline}
.filters{display:flex;gap:8px;flex-wrap:wrap;align-items:end;margin-bottom:12px}
.filters label{display:flex;flex-direction:column;font-size:12px;color:var(--muted);gap:3px}
input,select,textarea{font:inherit;padding:6px 8px;border:1px solid #c7ceda;border-radius:6px;background:#fff;color:var(--ink)}
button,.btn{font:inherit;padding:7px 14px;border-radius:6px;border:1px solid var(--brand);background:var(--brand);color:#fff;cursor:pointer;display:inline-block}
button.secondary,.btn.secondary{background:#fff;color:var(--brand)}button.danger{background:#fff;color:var(--red);border-color:var(--red)}
.btn:hover{text-decoration:none;opacity:.92}
.formgrid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px;align-items:end}
.formgrid label{display:flex;flex-direction:column;gap:4px;font-size:12px;color:var(--muted)}
.bars{display:flex;align-items:end;gap:4px;height:90px;margin:24px 0 2px}
.bars div{flex:1;background:#9fbde3;border-radius:3px 3px 0 0;min-height:2px;position:relative}
.bars div span{position:absolute;top:-16px;left:50%;transform:translateX(-50%);font-size:10px;color:var(--muted);white-space:nowrap}
.barlabels{display:flex;gap:4px}.barlabels div{flex:1;text-align:center;font-size:10px;color:var(--muted)}
.notice{background:#fff8e6;border:1px solid #f1d6a4;border-radius:8px;padding:10px 12px;margin:8px 0}
.explain{background:#f2f6fb;border-left:3px solid var(--brand);padding:8px 12px;border-radius:0 6px 6px 0;margin:6px 0}
.login{max-width:380px;margin:12vh auto}.login .card{padding:24px}
details summary{cursor:pointer;color:var(--blue)}
.contact{border:1px dashed #c7ceda;border-radius:8px;padding:10px 12px;background:#fafbfd}
.nowrap{white-space:nowrap}
.contactcol{min-width:150px}.statuscol{min-width:220px}
.issueform{display:flex;flex-direction:column;gap:4px;margin-top:4px;max-width:260px}
.issueform input[name=note]{width:100%}.issueform .row{display:flex;gap:6px;align-items:center}

/* issue colours: these need to jump out */
:root{--crit:#d0021b;--crit-bg:#fde8ea;--high:#e8590c;--high-bg:#fff0e6;--med:#d9a400;--med-bg:#fff9db}
.alert{border-radius:10px;padding:14px 16px;margin-bottom:16px;border:2px solid}
.alert.critical{background:var(--crit-bg);border-color:var(--crit)}
.alert.high{background:var(--high-bg);border-color:var(--high)}
.alert-head{font-size:17px;font-weight:800}
.alert.critical .alert-head{color:var(--crit)}.alert.high .alert-head{color:var(--high)}
.alert p{margin:4px 0 10px}
.alert-table{background:#fff;border-radius:8px;overflow:hidden}
.alert-table th{background:#fff5f5}
td.big{font-size:20px;font-weight:800;color:var(--crit)}
.badge{display:inline-block;font-size:12px;font-weight:700;padding:2px 9px;border-radius:4px;color:#fff;white-space:nowrap}
.badge.critical{background:var(--crit)}.badge.high{background:var(--high)}.badge.medium{background:var(--med);color:#3a2c00}
.retries{color:var(--crit);font-weight:800}
tr.sev-critical td{background:var(--crit-bg)}tr.sev-critical td:first-child{box-shadow:inset 5px 0 0 var(--crit)}
tr.sev-high td{background:var(--high-bg)}tr.sev-high td:first-child{box-shadow:inset 5px 0 0 var(--high)}
tr.sev-medium td{background:var(--med-bg)}tr.sev-medium td:first-child{box-shadow:inset 5px 0 0 var(--med)}
tr.done td{background:#f6f7f9 !important;opacity:.7}
.legend .badge{margin:0 4px 0 10px}.legend .badge:first-child{margin-left:0}
.kpi.bad{background:var(--crit-bg);border-color:#f5b5bd}.kpi.bad .v{color:var(--crit)}
.kpi.warn{background:var(--med-bg);border-color:#f3dc85}
.dot.red{background:var(--crit)}.dot.amber{background:var(--high)}
.cellbox.red{background:var(--crit-bg);border:2px solid var(--crit)}.cellbox.amber{background:var(--high-bg);border-color:#f7c39c}
.pill.new{background:var(--crit);border-color:var(--crit);color:#fff;font-weight:700}

/* compact worklist for the wall screen */
.pagehead{display:flex;align-items:center;gap:14px;flex-wrap:wrap;margin-bottom:8px}.pagehead h1{margin:0}
.count{display:inline-block;background:var(--brand);color:#fff;border-radius:20px;font-size:13px;padding:1px 9px;vertical-align:middle}
.filters.compact{background:none;border:0;padding:0;margin-bottom:10px;gap:6px}
.filters.compact select,.filters.compact input{padding:4px 6px;font-size:13px}
.filters.compact button,.filters.compact .btn{padding:4px 12px;font-size:13px}
table.worklist{table-layout:fixed;background:var(--card);border:1px solid var(--line);border-radius:10px;font-size:13px}
table.worklist td,table.worklist th{padding:5px 8px;vertical-align:middle}
table.worklist .clip{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.sub{font-size:11px;color:var(--muted)}
.code{display:inline-block;font-family:ui-monospace,Consolas,monospace;font-weight:800;font-size:13px;padding:0 6px;border-radius:4px;min-width:30px;text-align:center}
.code.sys{background:var(--crit);color:#fff}.code.card{background:#e9ecf1;color:#333;border:1px solid #c7ceda}
.codetext{font-size:12px}
.btn.small-btn{padding:3px 10px;font-size:12px}
.badge.done{background:#8a94a6}
.tabs{display:flex;gap:4px;margin-bottom:10px;border-bottom:2px solid var(--line)}
.tabs a{padding:8px 14px;border-radius:8px 8px 0 0;color:var(--muted);font-weight:600}
.tabs a.on{background:var(--card);color:var(--brand);border:2px solid var(--line);border-bottom-color:var(--card);margin-bottom:-2px}
.issuebox{border-bottom:1px solid var(--line);padding:10px 0}.issuebox:target{background:#fff8d6;outline:2px solid var(--med);border-radius:6px;padding:10px}

/* banks single pane */
.bankpane{display:grid;grid-template-columns:1fr 300px;gap:14px;align-items:start}
.banktiles{display:grid;grid-template-columns:repeat(5,1fr);gap:8px}
.banktile{background:var(--card);border:1px solid var(--line);border-radius:8px;padding:7px 8px;border-top:5px solid var(--grey)}
.banktile.green{border-top-color:var(--green)}.banktile.amber{border-top-color:var(--high)}
.banktile.red{border-top-color:var(--crit);box-shadow:0 0 0 2px var(--crit)}
.bt-head{display:flex;justify-content:space-between;gap:6px;font-size:13px}.bt-head b{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.bt-maint{font-size:11px;white-space:nowrap}
.bt-country{font-size:11px;color:var(--muted);margin-bottom:4px}
.bt-node{display:flex;align-items:baseline;gap:6px;font-size:12px;padding:3px 6px;border-radius:5px;margin-top:3px;background:#f3f4f6}
.bt-node.green{background:#e3f4e9}.bt-node.amber{background:var(--high-bg)}.bt-node.red{background:var(--crit);color:#fff}
.bt-node.red .bt-f,.bt-node.red .muted{color:#fff}
.bt-n{font-weight:700;width:38px}.bt-v{min-width:44px}.bt-f{font-size:11px;color:var(--muted);margin-left:auto;white-space:nowrap}
.bt-node.amber .bt-f{color:#8a3b05}
.bankside .card.tight{padding:10px 12px;margin-bottom:10px}.bankside h2{font-size:14px;margin-bottom:6px}
.sideitem{font-size:12px;padding:5px 7px;border-radius:5px;margin-bottom:5px;border-left:4px solid var(--grey);background:#f7f8fa}
.sideitem.bad{border-left-color:var(--crit);background:var(--crit-bg)}.sideitem.planned{border-left-color:var(--brand);background:#eef3fa}
@media (max-width:1100px){.bankpane{grid-template-columns:1fr}.banktiles{grid-template-columns:repeat(3,1fr)}}
@media (max-width:600px){.banktiles{grid-template-columns:repeat(2,1fr)}}

/* date bar */
.datebar{display:flex;align-items:center;gap:8px;flex-wrap:wrap;background:var(--card);border:1px solid var(--line);border-radius:10px;padding:8px 10px;margin-bottom:12px;font-size:13px}
.datebar .quick{display:flex;gap:4px;flex-wrap:wrap}
.datebar .chip{background:#fff;color:var(--brand);border:1px solid #c6d6ee;padding:4px 10px;border-radius:20px;font-size:12px}
.datebar .chip.on{background:var(--brand);color:#fff;border-color:var(--brand)}
.datebar a.chip{text-decoration:none;display:inline-block}
.datebar label{display:flex;align-items:center;gap:4px;color:var(--muted)}
.datebar input[type=date]{padding:3px 6px;font-size:13px}
.datebar button.secondary{padding:4px 12px;font-size:13px}
.datebar .period{margin-left:auto;font-weight:700;color:var(--brand)}
.formgrid label.check{justify-content:end}.formgrid label.check span{display:flex;gap:6px;align-items:center;color:var(--ink)}
/* keep the two switch cards inside half the screen each */
.grid2>*{min-width:0}
.platform table{table-layout:auto;font-size:12px}
.platform table td,.platform table th{padding:5px 6px}
.platform .kpi{min-width:0}.platform .kpi .v{font-size:20px}
.bars,.barlabels{overflow:hidden}.barlabels div{white-space:nowrap;overflow:visible}

/* code chips by whose side it is */
a.code{text-decoration:none}
.code.system{background:var(--crit);color:#fff}
.code.merchant{background:var(--high);color:#fff}
.code.cardholder{background:#e9ecf1;color:#333;border:1px solid #c7ceda}
.code.approved{background:#e3f4e9;color:#17673a;border:1px solid #bfe3cc}
table.codes tr:target td{background:#fff8d6}

.coderow{display:flex;gap:6px;align-items:center;flex:1}.coderow .grow{flex:1;min-width:0}
.coderow .clip{max-width:180px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
table.codes td form.coderow{display:inline-flex;width:calc(100% - 40px)}
.editline{display:flex;gap:6px;align-items:center}.editline .coderow{flex:1;display:flex}
table.codes td form.coderow{width:auto}

/* live stacked chart */
.bars.stack div{background:none;display:flex;flex-direction:column-reverse;overflow:hidden;border-radius:3px 3px 0 0}
.bars.stack i{display:block;width:100%}
.bars.stack i.ok{background:#4caf7a;border-radius:3px 3px 0 0}.bars.stack i.dec{background:#f0b44c}
.bars.stack div i.ok:last-child{border-radius:3px 3px 0 0}
.bars.fails{height:60px}.bars.fails div{background:var(--crit)}
.bars.fails div span{color:var(--crit);font-weight:700}
.sw{display:inline-block;width:10px;height:10px;border-radius:2px;margin:0 4px 0 10px;vertical-align:middle}
.sw.ok{background:#4caf7a}.sw.dec{background:#f0b44c}.sw.fail{background:var(--crit)}
th.sortable a{color:var(--muted);text-decoration:none;display:block}th.sortable a:hover{color:var(--brand)}
th.sortable.on a{color:var(--brand)}
.bars.fails{overflow:visible;margin-top:22px}

/* worklist filter bar */
.filterbar{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:8px 10px;margin-bottom:10px}
.filterbar .frow{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:6px}.filterbar .frow:last-of-type{margin-bottom:0}
.filterbar select,.filterbar input{padding:4px 6px;font-size:13px;max-width:210px}
.filterbar button,.filterbar .btn{padding:4px 12px;font-size:13px}
.chips{display:flex;gap:6px;flex-wrap:wrap;margin-top:8px}
.fchip{background:#e8eef7;color:var(--brand);border:1px solid #c6d6ee;border-radius:20px;padding:2px 10px;font-size:12px;text-decoration:none}
.fchip:hover{background:#fbecea;border-color:#efbcb5;color:var(--crit);text-decoration:none}
.fchip.clear{background:#fff;color:var(--muted)}
table.rules td{vertical-align:middle;padding:10px 8px}

/* failure / decline reasons on the switch cards */
.reasons{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-top:8px}
.reasons h3{margin:4px 0 6px;font-size:13px}
.reason{display:flex;align-items:center;gap:6px;font-size:12px;padding:3px 0;border-bottom:1px solid var(--line)}
.reason .rtext{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.reason .rn{font-weight:700;white-space:nowrap}.reason .rn small{font-weight:400;color:var(--muted)}
@media (max-width:1300px){.reasons{grid-template-columns:1fr}}

details.more summary{cursor:pointer;color:var(--blue);font-size:13px;margin:2px 0 6px;list-style:none}
@media (min-width:700px){details.more summary{display:none}}
/* phones: worklist rows become cards, header slimmer */
@media (max-width:700px){
  header{padding:6px 12px;gap:6px}header .brand{font-size:15px}
  header nav a{padding:4px 7px;font-size:13px}header .who{width:100%;text-align:right;font-size:12px}
  .pagehead .legend{display:none}
  table.worklist,table.worklist tbody{display:block;border:0;background:none}
  table.worklist colgroup,table.worklist tr:first-child:has(th){display:none}
  table.worklist tr{display:grid;grid-template-columns:1fr 1fr;gap:2px 10px;background:var(--card);border:1px solid var(--line);
    border-radius:10px;padding:10px;margin-bottom:8px}
  table.worklist td{display:block;border:0;padding:2px 0;white-space:normal !important;overflow:visible !important}
  table.worklist td[data-l="Merchant"],table.worklist td[data-l="Error"]{grid-column:1/-1}
  table.worklist td.n{text-align:left}
  table.worklist td[data-l]::before{content:attr(data-l);display:block;font-size:10px;color:var(--muted);text-transform:uppercase}
  table.worklist td[data-l="Issue"]::before,table.worklist td[data-l="Merchant"]::before{display:none}
  tr.sev-critical,tr.sev-high,tr.sev-medium{border-left-width:5px !important}
  tr.sev-critical{border-left-color:var(--crit) !important}tr.sev-high{border-left-color:var(--high) !important}tr.sev-medium{border-left-color:var(--med) !important}
  tr.sev-critical td:first-child,tr.sev-high td:first-child,tr.sev-medium td:first-child{box-shadow:none}
  .kpis .kpi{min-width:45%}
}
@media (max-width:700px){
  table.worklist td{background:none !important}
  table.worklist tr.sev-critical{background:var(--crit-bg)}table.worklist tr.sev-high{background:var(--high-bg)}
  table.worklist tr.sev-medium{background:var(--med-bg)}
}

/* incidents, tiles */
.incident .inc-head{display:flex;justify-content:space-between;gap:10px;flex-wrap:wrap;margin-bottom:6px}
.incident .inc-nums .big{font-size:22px;font-weight:800;color:var(--crit)}
.incident.planned{opacity:.7}
.inc-mids{font-size:12px;line-height:1.8;margin:6px 0}
.inc-form{display:flex;gap:6px;flex-wrap:wrap;margin-top:8px}
a.card.tile{display:block;text-decoration:none;color:var(--ink)}a.card.tile:hover{border-color:var(--brand)}
a.card.tile h2{color:var(--brand)}
.contact .phone{font-size:16px;margin:4px 0}

/* fraud */
.fraudcase{border-left:5px solid var(--crit)}
.fraudcase.not_fraud{border-left-color:var(--grey);opacity:.75}.fraudcase.reported{border-left-color:var(--brand)}
.fraudcase.looking{border-left-color:var(--high)}
.fscore{display:inline-block;min-width:28px;text-align:center;background:var(--crit);color:#fff;font-weight:800;border-radius:6px;padding:2px 6px;margin-right:6px}
.fraudcase.not_fraud .fscore{background:var(--grey)}
.why ul{margin:4px 0 0 18px;padding:0}.why li{margin:2px 0}
.fraudhead{color:var(--crit);margin-top:4px}
.badge.ours{background:#0b7a75}
.fraudcase .links{margin:6px 0 2px}

/* incidents list */
.inclist{background:var(--card);border:1px solid var(--line);border-radius:10px;overflow:hidden}
.inc-row{display:grid;grid-template-columns:12% 14% 8% 8% 30% 16% 8%;gap:10px;align-items:center;padding:10px 14px}
.inc-row.head{background:#fafbfd;font-size:12px;color:var(--muted);font-weight:600;border-bottom:1px solid var(--line)}
.inc{border-bottom:1px solid var(--line);border-left:5px solid var(--grey)}
.inc.open{border-left-color:var(--crit)}.inc.open > summary{background:#fff7f7}
.inc.done > summary{opacity:.85}
.inc > summary{list-style:none;cursor:pointer}.inc > summary::-webkit-details-marker{display:none}
.inc > summary:hover{background:#f4f7fc}
.inc[open] > summary .expand{color:var(--brand)}
.inc .bignum{font-size:22px;font-weight:800;color:var(--crit)}.inc.done .bignum{color:var(--muted)}
.why-col div{font-size:12px;margin:1px 0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.bar{height:8px;background:#e9ecf1;border-radius:4px;overflow:hidden;margin-bottom:3px}
.bar span{display:block;height:100%;background:var(--green)}
.inc-body{padding:10px 14px 14px;background:#fbfcfe;border-top:1px dashed var(--line)}
.inc-actions{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-bottom:10px}
.mgrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:8px}
.mcell{background:#fff;border:1px solid var(--line);border-radius:8px;padding:6px 8px;border-left:4px solid var(--crit);font-size:13px}
.mcell.contacted{border-left-color:var(--high)}.mcell.resolved,.mcell.not_our_side{border-left-color:var(--green)}
.mcell.none{border-left-color:var(--grey)}
@media (max-width:900px){.inc-row{grid-template-columns:1fr 1fr}.inc-row.head{display:none}.inc-row > div:nth-child(5),.inc-row > div:nth-child(6){grid-column:1/-1}}
/* tighter menu so it stays on one line */
header nav{gap:1px;flex-wrap:nowrap;overflow-x:auto}
header nav a{padding:6px 8px;font-size:13.5px;white-space:nowrap}

.inc > summary{color:var(--ink)}
header .brand{font-size:15px;flex-shrink:0}
header nav{flex:1;min-width:0}
header nav a{padding:6px 7px;font-size:13px}
header .who{font-size:12.5px;flex-shrink:0}

/* live refresh status + wall mode */
header .live{font-size:12px;color:#cfe0f5;white-space:nowrap;flex-shrink:0}
header .livebtn{background:none;border:1px solid #5f84b3;color:#fff;padding:1px 8px;border-radius:10px;font-size:11px;margin-left:4px}
header .clock{display:none}
body.wall header nav,body.wall header .who,body.wall .datebar,body.wall .filterbar,body.wall form,
body.wall .btn,body.wall .tabs,body.wall .legend,body.wall details summary .expand,body.wall .links{display:none !important}
body.wall header .clock{display:block;margin-left:auto;font-size:28px;font-weight:800;color:#fff}
body.wall header .live{font-size:13px}
body.wall main{max-width:none;padding:14px 22px}
body.wall{font-size:16px}
body.wall h1{font-size:26px}
body.wall .kpi .v{font-size:30px}
body.wall table.worklist{font-size:15px}
body.wall .alert-head{font-size:22px}
.kpi .v{white-space:nowrap}
body.wall .kpi .v{font-size:clamp(20px,2.2vw,32px)}

/* header search */
.hsearch input{padding:4px 8px;border-radius:14px;border:1px solid #5f84b3;background:#123f70;color:#fff;font-size:12.5px;width:200px}
.hsearch input::placeholder{color:#a9c1df}
body.wall .hsearch{display:none}
/* merchant health */
.health{display:grid;grid-template-columns:repeat(6,1fr);gap:8px;margin-bottom:8px}
.days7{display:flex;gap:6px;margin-bottom:14px;flex-wrap:wrap}
.days7 .day{flex:1;min-width:90px;border-radius:8px;padding:6px 8px;font-size:12px;display:flex;flex-direction:column;border:1px solid var(--line);background:#fff}
.days7 .day.good{border-top:4px solid var(--green)}.days7 .day.mid{border-top:4px solid var(--high)}.days7 .day.bad{border-top:4px solid var(--crit)}
.days7 .day .f{color:var(--crit);font-weight:700}
@media (max-width:900px){.health{grid-template-columns:repeat(2,1fr)}}
.hsearch input{width:150px}.hsearch input:focus{width:230px}
.mstatus{font-size:13px;margin:-8px 0 12px;padding:6px 10px;border-radius:6px;background:#ecf7f0;display:inline-block}.mstatus.dormant{background:#fbecea;color:#8e2a1f}
.pack{white-space:pre-wrap;font-family:ui-monospace,Consolas,monospace;font-size:12.5px;line-height:1.5;margin:0}
a.chip{display:inline-block;padding:3px 10px;border-radius:20px;border:1px solid #c6d6ee;font-size:12px;margin:2px}a.chip.on{background:var(--brand);color:#fff;border-color:var(--brand)}
.why-head{white-space:normal!important;font-size:13px!important;line-height:1.25}
.whybar{display:flex;height:7px;border-radius:4px;overflow:hidden;background:#eef1f6;margin:3px 0}
.whybar span,.sw{display:inline-block;height:100%}.sw{width:10px;height:10px;border-radius:2px;margin-right:6px;vertical-align:-1px}
.w1{background:#c0392b}.w2{background:#e67e22}.w3{background:#d4ac0d}.w4{background:#7f8c8d}.w5{background:#bdc3c7}
.whybox{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin-bottom:12px}.whybox table td{padding:2px 8px 2px 0}
svg.tl{width:100%;height:70px;display:block;margin-top:6px}svg.tl rect.in{fill:#c0392b}svg.tl rect.out{fill:#c9d3e3}
.tl-axis{display:flex;justify-content:space-between}
@media (max-width:900px){.whybox{grid-template-columns:1fr}}
.devinfo{display:flex;flex-wrap:wrap;gap:6px 18px;padding:8px 14px}
.pill.sev-critical{background:#fde2e1;color:#a61b1b}.pill.sev-high{background:#fdebd3;color:#9a4b00}.pill.sev-medium{background:#fff6cc;color:#7a5d00}.pill.sev-low{background:#e8eef7;color:#33507a}
.pill.pst-open{background:#fde2e1;color:#a61b1b}.pill.pst-investigating,.pill.pst-fixing{background:#fdebd3;color:#9a4b00}.pill.pst-deployed{background:#e3f1fb;color:#1d5d8f}.pill.pst-closed{background:#e1f5e7;color:#1e7a3c}
svg.tl rect.ph-before{fill:#c9d3e3}svg.tl rect.ph-during{fill:#c0392b}svg.tl rect.ph-after{fill:#27ae60}
.okmsg{color:#1e7a3c}.warnmsg{color:#a61b1b}.grid2{display:grid;grid-template-columns:1fr 1fr;gap:14px}@media (max-width:900px){.grid2{grid-template-columns:1fr}}
form.inline{margin:6px 0}
th.js-sort{cursor:pointer;user-select:none}th.js-sort:hover{text-decoration:underline}th.s-asc::after{content:' ▲';font-size:10px}th.s-desc::after{content:' ▼';font-size:10px}
.charttip{position:fixed;z-index:50;display:none;pointer-events:none;background:#111827;color:#fff;font-size:12px;line-height:1.45;padding:6px 9px;border-radius:6px;box-shadow:0 4px 12px rgba(0,0,0,.25);white-space:nowrap}
svg.bars g.hover rect:last-child{opacity:.75}svg.bars g.hover rect:first-child{fill:rgba(11,61,145,.08)}
.chartwrap{position:relative}.chartwrap .ymax{position:absolute;left:0;top:-2px;background:var(--card);padding:0 4px;font-size:11px}
.story ul{margin:4px 0 0 18px;padding:0}.story li{margin:3px 0;font-size:14px;line-height:1.45}
.kpis-spark .kpi{position:relative;padding-bottom:34px}.kpis-spark .kpi .l{font-size:12px;color:var(--muted)}
.kpis-spark svg.spark{position:absolute;left:10px;right:10px;bottom:6px;width:calc(100% - 20px);height:24px;stroke:#2f6fb7}
svg.spark{width:100%;height:24px;stroke:#2f6fb7}svg.spark.red{stroke:#c0392b}
.delta{font-size:12px;font-weight:600}.delta.up{color:#1e7a3c}.delta.down{color:#a61b1b}
.mixbar{display:flex;height:22px;border-radius:5px;overflow:hidden;margin:8px 0;background:#eef1f6;font-size:11px;color:#fff}
.mixbar span{display:flex;align-items:center;padding-left:6px;white-space:nowrap;overflow:hidden}
.hbar{background:#eef1f6;height:10px;border-radius:5px}.hbar span{display:block;height:100%;background:#2f6fb7;border-radius:5px}
.findbar{display:flex;gap:8px;margin:8px 0}.findbar input{flex:1}
@media print{.noprint,nav,header,.topbar,.datebar,.alert{display:none!important}.card{break-inside:avoid;box-shadow:none;border:1px solid #ddd}body{background:#fff}}
tr.total td{border-top:2px solid var(--line);background:#fafbfd}
table.binlist{width:auto;min-width:340px;margin:4px 0}table.binlist td{padding:2px 14px 2px 0}
.sidesbox{margin:6px 0 10px}.sidesbar{display:flex;height:12px;border-radius:6px;overflow:hidden;background:#eef1f6}
.sidesbar span{display:block;height:100%}.s-ok{background:#27ae60}.s-cust{background:#9aa5b4}.s-setup{background:#e67e22}.s-fail{background:#c0392b}
.sideslegend{display:flex;flex-wrap:wrap;gap:4px 16px;margin-top:4px;color:#374151}.sideslegend i{display:inline-block;width:10px;height:10px;border-radius:2px;margin-right:5px;vertical-align:-1px}
.kpi.setup{border-left:4px solid #e67e22}.kpi.cust{border-left:4px solid #9aa5b4}
.linkgrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(210px,1fr));gap:8px}
.link{border:1px solid var(--line);border-left:5px solid #27ae60;border-radius:8px;padding:8px 10px;background:var(--card)}
.link.amber{border-left-color:#e67e22;background:#fff8ef}.link.red{border-left-color:#c0392b;background:#fdecea}
.link .ln{font-size:13px}.link .lc{font-size:13px;margin:2px 0}.link .why{color:#9a4b00}
.dot.amber{background:#e67e22}.dot.red{background:#c0392b}.dot.green{background:#27ae60}
.linkverdict{padding:6px 10px;border-radius:6px;background:#eef1f6;margin:0 0 8px}.linkverdict.link{background:#fdecea}.linkverdict.bank{background:#e8f5ec}
.link[data-tip]{cursor:help}.link.hover{box-shadow:0 0 0 2px rgba(11,61,145,.25)}

.hpartner select{padding:4px 6px;border-radius:6px;border:1px solid var(--line,#d0d7de);background:var(--card,#fff);color:inherit;font-size:13px}
.partnerbar{margin-bottom:10px}
.links.compact{padding:8px 12px}
.linkrow{display:flex;flex-wrap:wrap;gap:6px 8px;align-items:center;font-size:13px}
.lchip{display:inline-flex;gap:5px;align-items:center;padding:2px 9px;border:1px solid var(--line,#d0d7de);border-radius:12px;white-space:nowrap;cursor:default}
.lchip.amber{background:rgba(245,158,11,.12);border-color:rgba(245,158,11,.5)}
.lchip.red{background:rgba(220,38,38,.12);border-color:rgba(220,38,38,.55)}
.lchip .flag{font-size:11.5px;color:#b45309}.lchip.red .flag{color:#b91c1c}
.qmark{display:inline-block;width:15px;height:15px;line-height:15px;text-align:center;border-radius:50%;border:1px solid var(--line,#d0d7de);font-size:10px;cursor:help}
.lchip .dot{margin-right:0}

/* ---- 2026-10-08 layout pass: header on two rows, phone overflow, banks tiles ---- */
header{flex-wrap:wrap;height:auto;padding:6px 20px;row-gap:2px}
header nav{order:9;flex:1 1 100%;min-width:0;flex-wrap:wrap;overflow:visible}
.hpartner select{background:#123f70;color:#fff;border:1px solid #5f84b3;border-radius:14px;padding:3px 8px;font-size:12.5px}
.hpartner select option{color:var(--ink,#1f2937);background:#fff}
@media (max-width:700px){
  header{padding:6px 12px}
  header nav{flex-wrap:nowrap;overflow-x:auto;-webkit-overflow-scrolling:touch}
  header .live{display:none}
  .hsearch input,.hsearch input:focus{width:120px}
  .card{overflow-x:auto}
}
.bt-n{width:auto;min-width:38px;white-space:nowrap}
.bt-head b{white-space:normal}
.bankpane{grid-template-columns:minmax(0,1fr) 300px}
.banktiles{grid-template-columns:repeat(5,minmax(0,1fr))}
@media (max-width:1100px){.bankpane{grid-template-columns:minmax(0,1fr)}.banktiles{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media (max-width:600px){.banktiles{grid-template-columns:repeat(2,minmax(0,1fr))}}
.reasons{grid-template-columns:repeat(2,minmax(0,1fr))}
@media (max-width:1300px){.reasons{grid-template-columns:minmax(0,1fr)}}
.findbar{flex-wrap:wrap}.findbar input{min-width:0;flex:1 1 180px}
.inc-form input[name=note]{flex:1 1 200px;min-width:0;max-width:100%}
.kpi .v{font-size:clamp(16px,4.6vw,22px)}
.kpi.warn .v{color:#b45309}
.links.inline{border:0;padding:4px 0;margin:6px 0;box-shadow:none;background:none}
.partnerchips{display:flex;flex-wrap:wrap;gap:4px;align-items:center;margin:-4px 0 10px}

/* ---- 2026-10-08 new page frame: grouped side menu + slim top bar (Claude Design layout) ---- */
.shell{display:flex;min-height:100vh;align-items:stretch}
.side{flex:0 0 218px;background:var(--brand);color:#dce8f6;display:flex;flex-direction:column;gap:14px;padding:16px 10px;position:sticky;top:0;height:100vh;overflow-y:auto;box-sizing:border-box}
.side .brand{color:#fff;font-weight:700;font-size:15px;display:flex;gap:9px;align-items:center;padding:2px 8px;text-decoration:none}
.side .brand:hover{text-decoration:none}
.side nav{display:flex;flex-direction:column;gap:12px}
.side .ngroup{display:flex;flex-direction:column;gap:1px}
.side .nh{font-size:10.5px;letter-spacing:.08em;text-transform:uppercase;color:#8fb0d6;padding:0 10px 3px}
.side nav a{color:#dce8f6;padding:6px 10px;border-radius:7px;font-size:13.5px;display:flex;justify-content:space-between;align-items:center;gap:6px;white-space:nowrap}
.side nav a.on,.side nav a:hover{background:rgba(255,255,255,.14);color:#fff;text-decoration:none}
.side nav a.on{font-weight:600}
.side .who{margin-top:auto;font-size:12px;color:#8fb0d6;padding:0 10px}.side .who a{color:#fff}
.mainwrap{flex:1 1 auto;min-width:0;display:flex;flex-direction:column}
header.topbar{position:sticky;top:0;z-index:5;background:#fff;color:var(--ink);border-bottom:1px solid var(--line);display:flex;flex-wrap:wrap;align-items:center;justify-content:flex-end;gap:10px;padding:8px 22px;height:auto;min-height:0}
header.topbar .hsearch input,header.topbar .hsearch input:focus{background:#f3f6fa;color:var(--ink);border:1px solid var(--line);width:240px}
header.topbar .hsearch input::placeholder{color:#6b7a90}
header.topbar .hpartner select{background:#f3f6fa;color:var(--ink);border:1px solid var(--line)}
header.topbar .live{color:var(--muted)}
header.topbar .livebtn{border-color:var(--line);color:var(--brand)}
header.topbar .clock{display:none}
@media (max-width:900px){
  .shell{flex-direction:column}
  .side{position:static;height:auto;flex:none;padding:8px 10px 0;gap:6px}
  .side nav{flex-direction:row;gap:2px;overflow-x:auto;-webkit-overflow-scrolling:touch;padding-bottom:6px}
  .side .ngroup{flex-direction:row;gap:2px}
  .side .nh,.side .who{display:none}
  header.topbar{position:static;justify-content:flex-start;padding:8px 12px}
  header.topbar .hsearch input,header.topbar .hsearch input:focus{width:150px}
}
/* the wall screen: no menu, big clock in a dark bar */
body.wall .side{display:none !important}
body.wall header.topbar{background:var(--brand);color:#fff;border:0}
body.wall header.topbar .clock{display:block;margin-left:auto;font-size:28px;font-weight:800;color:#fff}
body.wall header.topbar .live{color:#cfe0f5}
/* one filter bar: dates and partner together */
.rangebar{display:flex;flex-wrap:wrap;align-items:center;gap:6px 18px;background:var(--card);border:1px solid var(--line);border-radius:10px;padding:8px 12px;margin-bottom:12px}
.rangebar .datebar{margin:0;border:0;padding:0;background:none}
.rangebar .partnerchips{margin:0}
body.wall .rangebar{display:none}
.partnerchips .chip{background:#fff;color:var(--brand);border:1px solid #c6d6ee;padding:4px 10px;border-radius:20px;font-size:12px;text-decoration:none}
.partnerchips .chip.on{background:var(--brand);color:#fff;border-color:var(--brand)}
.mainwrap > main{min-width:0;max-width:100%;box-sizing:border-box;width:100%}
@media (max-width:900px){
  .pagehead{flex-wrap:wrap;gap:4px 10px}
  .pagehead > *{min-width:0;max-width:100%}
  .rangebar,.datebar{min-width:0}
  .datebar label{display:inline-flex;align-items:center;gap:4px}
  .datebar input[type=date]{max-width:150px}
  .filters{flex-wrap:wrap}
}
.bankquiet{grid-column:1/-1;padding:6px 2px}
.alert-link{color:inherit;text-decoration:underline;text-decoration-thickness:1px;text-underline-offset:3px}.alert-link:hover{text-decoration-thickness:2px}
.target-flash{outline:3px solid #f4b860;outline-offset:2px;border-radius:8px}
a.badge{text-decoration:none;color:inherit}a.badge:hover{filter:brightness(.95);text-decoration:none}

/* Prism: BigQuery feed against the switch's own counters (Datadog), overview page */
.feedcheck{border:1px solid #dde5ef;border-radius:8px;padding:10px 12px;margin:8px 0 12px;background:#fff}
.feedcheck.gcp_down,.feedcheck.prism_quiet{border-color:var(--crit);background:var(--crit-bg)}
.feedcheck.behind{border-color:var(--high);background:var(--high-bg)}
.feedchart{width:100%;height:150px;display:block;margin-top:8px}
.feedchart .fd{fill:none;stroke:#1d6fb8;stroke-width:1.6}
.feedchart .sw{fill:none;stroke:#4caf7a;stroke-width:1.6;stroke-dasharray:3 2}
.feedchart .gap{fill:var(--crit);opacity:.18}
.feedchart .ax{stroke:#c9d3df;stroke-width:1}
.feedchart text{font-size:10px;fill:var(--muted)}
.lkey{display:inline-block;width:18px;height:0;border-top:2px solid #1d6fb8;vertical-align:middle;margin:0 4px}
.lkey.sw{border-top:2px dashed #4caf7a}
.pill.ok{background:#e3f4ea;color:#1f6b3f}